Privacy Policy

Welcome to Wooden Receipt. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our resources regarding HELOC (Home Equity Line of Credit) management in Vancouver, British Columbia.

This Policy is designed to comply with the Personal Information Protection Act (PIPA) of British Columbia and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

1. Data Controller and Operator

The operator and data controller responsible for your personal information is Wooden Receipt. If you have any questions regarding this policy or our data practices, you may reach us at:

• Address: 450 Robson St, Vancouver, BC V6B 2B5
• Email:
• Phone: +1 (769) 604-4171

2. Information We Collect

We may collect several types of information from and about users of our website, including:

• Identity Data: Name, title, and preferred language.
• Contact Data: Email address, telephone number, and mailing address provided via contact forms or newsletter subscriptions.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services, specifically related to HELOC educational content.
• Financial Context (Non-Specific): Information you voluntarily provide regarding your property equity or financial goals to receive tailored educational guidance. We do not collect Social Insurance Numbers (SIN) or full bank account numbers on this public platform.

3. Methods of Data Collection

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, or email.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns using cookies and server logs.
• Third Parties: We may receive technical data from analytics providers such as Google Analytics based outside of Canada.

4. Legal Basis for Processing

Under British Columbia’s PIPA, we process your personal information based on the following legal grounds:

• Consent: When you voluntarily provide information for a specific purpose (e.g., signing up for a HELOC guide).
• Contractual Necessity: To provide the services or information you have requested from Wooden Receipt.
• Legal Obligation: To comply with Canadian provincial or federal laws.
• Legitimate Interests: To improve our website, maintain security, and provide relevant content to Vancouver homeowners.

5. How We Use Your Information

We use your information to:

• Provide information and educational resources about HELOC and property valuation.
• Respond to your inquiries and offer customer support.
• Send you newsletters or marketing communications (only with your express consent).
• Analyze website traffic to improve our user experience and content relevance for the Vancouver market.
• Protect our website from fraud or cyber-attacks.

6. Disclosure of Your Information

Wooden Receipt does not sell your personal data. We may share your information with:

• Service Providers: IT and administration service providers who support our business operations.
• Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy services.
• Legal Authorities: If required by law or to protect the rights and safety of Wooden Receipt or our users.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees and partners who have a business need to know and are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, contact information for inquiries is kept for two years unless a longer relationship is established.

9. Your Legal Rights

As a resident of British Columbia, under PIPA, you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right of Correction: You can request that we correct any inaccurate or incomplete data.
• Right to Withdraw Consent: You can withdraw your consent to data processing at any time.
• Right to Complain: You have the right to make a complaint to the Office of the Information and Privacy Commissioner for British Columbia (OIPC).

10. Cookies Policy

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our HELOC guides. You can set your browser to refuse all or some cookies, but this may affect website functionality. For more details, please see our Cookie Policy.

11. International Transfers

Some of our service providers (such as cloud storage or analytics) may be located outside of Canada, including in the United States or Europe. By using our services, you acknowledge that your information may be transferred to and processed in these jurisdictions, where privacy laws may differ from those in British Columbia.

12. Contact Information

To exercise any of your rights or to ask questions about this Privacy Policy, please contact our Privacy Officer via the email address provided in the footer or through .